• Step 1: Browse our formalwear collections.
• Step 2: Select your preferred style and size.
• Step 3: Proceed to secure checkout.
• Step 4: Receive a confirmation email once placed.

Your total delivery time is calculated as follows:
Delivery Time = Processing Time + Shipping Time

• Processing Time: Normally 7 business days. This is the time it takes to prepare your order, including thorough quality checks and careful packaging.

•Shipping Time:Standard Shipping takes 8-14 business days.

Expedited Shipping takes 3-7 business days.

• Total Estimated Time: 10-21 business days from order to delivery, depending on the shipping method you choose at checkout.

• Recommended Timeframe: 4 to 6 weeks before your event.
• Why? This ensures ample time for our crafted production, shipping, and any necessary local alterations.

• Standard: Crafted according to U.S. formalwear sizing.
• Measure: Compare your bust, waist, and hips with our product size chart.
• Pro Tip: If between sizes, choose the larger size for easier local alterations.

• Pre-Order: Reach out to our team for expert sizing advice anytime.
• Post-Delivery: If the fit isn't right, contact us to explore exchange or adjustment options.

Yes. Minor local alterations are completely normal and expected for formal occasion dresses to achieve a flawless, custom-tailored look.

• 15-Day Return Guarantee: We offer a strict 15-day return window from the date of delivery. Returns or items sent back after 15 days will not be accepted.

• Customer-Reason Returns: If you wish to return an item due to personal reasons (such as incorrect size or change of mind), the customer is responsible for the return shipping costs.

• Defective or Incorrect Items: If your item arrives damaged, defective, or if the wrong item was sent, Neggcy will fully cover the return shipping costs.

• Proof of Issue Required: When applying for a return, please provide clear photos or other evidence demonstrating the problem, including quality defects, shipping damage, or an incorrect color/style/size.

• Return Condition: All returned items must be in their original condition—unwashed, unaltered, undamaged, clean, and with all original tags and packaging intact.

• Return Tracking Number: Please provide the tracking number for your return package. Without this information, we will be unable to track your return or arrange your refund

Please contact us to get the return address within 15 days after receiving your order. Our return process follows these steps:

• Step 1: Contact Us via Live Chat or Email - Reach out to us through our online store live chat or email our support team at support@neggcy.com. Please make sure to provide your order number to initiate your return.

• Step 2: Request Approved - Our team will review your request according to our return policy.

• Step 3: Receive Return Address - Once your request is approved, we will provide you with the correct return shipping address.

• Step 4: Provide Shipping Info - Ship the package and reply to us with your return shipping information (tracking number) right away.

• Step 5: Package Received - We will process your return once the package arrives safely at our warehouse.

• Step 6: Release Refund - After a successful item inspection, your refund will be issued back to your original payment method.

• Step 1: Contact Us via Live Chat or Email - Reach out to us through our online store live chat or email our support team at support@neggcy.com within 15 days of receiving your order. Please provide your order number to request an exchange.

• Step 2: Place a New Order - To secure your desired size or style before it sells out, please place a brand-new online order for the replacement dress on our website.

• Step 3: Ship and Provide Tracking - Once we approve your request and provide the return address, ship the original item back to us. Please reply to us with your return tracking number right away.

• Step 4: Receive Your Refund - Once the original dress arrives safely at our warehouse and passes inspection, a full refund for your original order will be issued back to your original payment method.

(Note: For size or preference exchanges, the customer is responsible for the return shipping costs.)